Travis Perkins Group’s plumbing and heating division has announced a major programme that is transforming the way its two merchant brands, City Plumbing Supplies (CPS) and Plumbing Trade Supplies (PTS), serve customers.
Both companies are investing in boosting service levels to meet the specific needs of customers in the domestic and contract sectors. They are taking a more targeted approach and building on the strength of both teams. For CPS this means focusing on small and medium sized installers, while PTS extends the service it offers to large contracts and commercial relationships.
The investment has targeted numerous areas of the business, including the transition of PTS branches to new CPS branches, complete with bathroom showrooms and counters for City Heating Spares. CPS and PTS branches that are in close proximity to each other have been merged in certain locations to create a stronger combined offering, while dedicated service centres have been launched to support PTS’ contract customers.
Ceo of the Plumbing and Heating Division for the Travis Perkins Group, Paul Tallentire, said: “Behind this significant investment is a simple concept for customers of both PTS and CPS. The PTS business is focusing on what it does best - world class delivery to our large contract customers. CPS has been vastly expanded to maximise our reach for the domestic installer and to provide them with an unrivalled range of services and product choice.”