The collaboration allows Samsung to expand its existing service and repair network, providing homeowners and heat pump installers with the assurance needed when selecting and installing its solutions.
As part of the partnership, Samsung’s heat pump customers will be able to take advantage of HomeServe’s offering, to service and maintain their heat pumps with confidence. HomeServe’s service plans will be available for all products covered by applicable Samsung heat pump warranty terms and conditions. With HomeServe, homeowners can choose from a series of plans which include annual servicing, technical support, repair services and trouble shooting. Samsung heat pump customers who opt for a HomeServe plan can also rely on a nationwide network of home experts to look after their product.
Samsung and HomeServe together aim to ensure heat pumps are accessible and easily understood by homeowners across the UK. Partnering with Samsung will allow HomeServe to further support those homeowners switching to heat pumps through its servicing and maintenance offering.
Ashley Phillips, Chief Sales Officer at HomeServe said: “As more homeowners are exploring alternative heating systems, partnering with a recognised name like Samsung means customers receive trusted technology, along with thorough support. Successful partnerships will be key in supporting the wider energy transition and we look forward to working closely with Samsung to innovate and accelerate the uptake of new home heating technology.”
For Samsung, working closely with HomeServe reflects its commitment to making its home heating solutions easier to adopt and maintain, ensuring homeowners can get the most out of their heat pump.
Paul Price, head of technical at Samsung Climate Solutions, said: “We remain committed to supporting homeowners who are looking to change the way they heat their homes and transition to heat pumps. Regular heat pump maintenance is crucial and partnering with HomeServe makes this easier than ever. The support Samsung offers its customers has always extended beyond the point of sale, and we look forward to strengthening the protection and aftercare offered to our customers.”