Know what you want? Try our 'Supplier Directory' 

Wolseley introduces workbook for new staff

Wolseley UK has launched a new Induction Workbook for staff development and customer service.
Wolseley introduces workbook for new staff
Covering a three-month period, the workbook has been launched as part of a structured induction programme to provide opportunities for everyone to develop within the company.

Upon joining Wolseley UK, every branch colleague at assistant manager level and below will be allocated a buddy to support them and take them through the induction workbook.

Buddies receive separate guidance on how to mentor the new employee. The new starter's line manager responsible for the induction is also sent an Induction Workbook Manager's Guide, to ensure that probationary reviews are held regularly and the programme progresses appropriately.

Short learning sessions, which can be undertaken at a pace to suit each individual's needs, give plenty of opportunities to ask questions, check understanding of key points and demonstrate knowledge.

Flexible sessions also enable buddies to focus on areas where employees would most benefit from training and challenges for the employee to complete are agreed at key milestones.

The workbook gives an overview of Wolseley UK's history, its health and safety policy and processes, and its commitment to customer service and customers. Short tasks encourage understanding and further research is prompted by asking employees to visit relevant websites, and learn about Wolseley UK's brands and RESPECT values.

The Learning Zone, part of Wolseley UK's refreshed Online Training Academy, its e-learning platform, plays a key part in the induction and every employee is allocated core courses to complete, along with ones which are relevant or useful, such as specialist product knowledge courses.

A final three month review completes the induction period, when the employee receives a Career Workbook to help them continue with their professional development.



Follow HVROnlineEditor on Twitter
17 October 2012

Comments

Already Registered?
Login
Not Yet Registered?
Register

Time to book tickets for the HVR Awards 2025

While judging and voting continue for the HVR Awards 2025, it's now time to book your tickets. Go to https://hvrawards.com/book-tickets/...

  14-Aug-2025

Why installers everywhere are switching to the tf1 sigma mini installer pack

Fernox has launched its TF1 Sigma Mini Installer Pack, giving installers everything they need to clean, protect and guard a central heating system in line with BS 7593:2019. Featuring the popular TF1 Sigma Mini filter, the pack is ideal for smaller ...

  27-Aug-2025

STOKVIS R600

CONDENSING ULTRA LOW NOx PREMIX COMMERCIAL BOILER
  10-Jan-2019
Heating & Ventilating Review is the number one magazine in the HVAR industry. Don’t miss out, subscribe today!
Subcribe to HVR

Diary

HVR Awards
BESA Industry Awards