Run in conjunction with Accelerator Solutions, the initiative is designed specifically to develop the skill sets that Waterloo will require as it continues to expand, creating a group that is ready for the future challenges the business will face.

The participants were selected on the basis of an initial assessment as to suitability, aptitude and potential to benefit from the programme.

The programme content is wide-ranging, from analytical skills and the application of technology through to emotional intelligence and communication.

The benefits are not intended for the business alone; the goal is to increase employee satisfaction, in turn generating a positive impact on customer service. 

Managing director at Waterloo, John Tiernan, said: “Customer service is the main focus for Waterloo as we move forward. We know that the key factor in delivering exceptional customer service is having experienced and happy employees. This course is designed to really support and challenge our people to help drive innovative customer solutions into the future.”

Heidi Daniell, director of training programme provider Accelerator Solutions, added: “It’s fantastic to be working with Waterloo Air Products. We aim to not only benefit Waterloo’s employees but positively impact the organisation.

“Accelerator delivers high-impact training and development programmes to clients in a range of sectors. We've found that these programmes really help organisations to strengthen skill sets, and build a culture based on shared vision and values with team members at all levels, as well as customers and stakeholders.”