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TG Lynes enjoys REMS success

HVAC supplier TG Lynes has established itself as the go-to specialist for servicing, calibration and repairs of REMS tools in and around London, smashing its financial targets three-fold.

Steven Watts, Plant Hire Manager at TG Lines

Significant investment in plant hire has seen TG Lynes vastly improve the range and quality of the tools available for hire.

The cash injection has also allowed TG Lynes to achieve authorisation as the REMS service depot for the South East and surrounding areas.

REMS is a manufacturer of machines and tools for pipe working professionals, particularly sanitary and heating installers.

There are only three authorised REMS service depots in the country and previously the nearest to London was in Norfolk.

The TG Lynes hire team exceeded its REMS target by more than 300% last year, with customers flocking to Enfield for servicing and calibration requirements.

Steven Watts, Plant Hire Manager, said: “There are only three authorised REMS service depots in the country and previously the nearest to the capital was in Norwich, so to have one within the M25 is a huge benefit to customers.

“This year has seen huge growth for REMS servicing – and we have further plans to continue our expansion.

“We have had customers couriering their REMS products to us from France and Scotland, which is a real vote of confidence in our expertise.”

TG Lynes offers press tool calibration on REMS tools, running diagnostics and checking press force measurements.

The team can also carry out warranty repairs as well as general repairs and servicing, with certificates available once the work has been completed at TG Lynes’ modern workshop.

Three months warranty is offered on all repairs and only official REMS parts are used. Collections and deliveries are also available.

Steven said: “We have made the process as convenient as possible for our customers. Tools can be sent to us or we can arrange collection.

“We will then visually inspect the tool and run diagnostics to check for faults before producing a quote for the work required.

“The service or repair will be carried followed by test and inspection before, finally, return by either collection or delivery.”

Two members of the TG Lynes team - Nick Bryce and Gaetan Rene – travelled to Germany for an intensive three-day training course at REMS HQ to ensure they had all the knowledge required to service customers effectively.

Gaetan has been part of TG Lynes’ plant hire team for more than 45 years. He has an extensive knowledge about the equipment and was a perfect candidate to put forward for the training.

6 December 2023


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