A group of Baxi Customer Support field service engineers meet bi-monthly to discuss best practice and ways they can provide an even better experience for their customers.
At a recent meeting, one of the engineers brought along a Super Rod Pry tool to show to colleagues. The tool has an angled tip that fits neatly into the fuse cover to pry it off; it can then be used to safely remove the fuse, which can be held in place by special clips in the body of the tool until it is needed again.
Chris Riley, national operations manager for aftersales at Baxi, said: “The engineer explained that getting the fuse cover off can be awkward if space is restricted, and it will often break if a screwdriver is used, because the plastic gets brittle over time, meaning that that fused spur socket would have to be replaced.
“And once the fuse has been removed, it would often be mislaid – so the pry tool was passed around the group and every engineer could see it being a tool they would use every day to make their job easier, safer and more efficient. As a result, we have issued every Baxi Customer Support engineer with the handy little tool, which clips neatly onto a keyring so it is always ready for action.”
The Pry was invented by gas engineer David Beech, who was frustrated by the number of damaged fuse carriers he came across in his work.
Mr Beech is now working in partnership with UK manufacturer Super Rod so that gas engineers and other trades can benefit from this simple yet effective tool.