The free courses will include comprehensive best practice training on system design, sizing, installation, service, maintenance, regulations and legislation both current and pending.

There is an end user expectation of being offered service and maintenance plans largely as a result of the domestic boiler market and other consumer appliances. Rinnai has seen enquiries and demand increase in recent years. 

Phil Nolan, training officer for Rinnai, said: “We believe we make the best products in the continuous flow arena and we strive to offer the very best in customer service excellence. We are committed to the installer and contractor as the route to the end user. Offering training absolutely free of any charge is also part of that commitment.”

Rinnai managing director Tony Gittings added: “We will be offering selected service plans to include call outs, planned maintenance and safety checks in order to give specific customers a total solution. We will be, as always, working with our installer and contractor customers to enhance and add value to their business offering.”

Rinnai produces over 12 million gas appliances every year and the products are distributed globally to all parts of the world. All units are ISO 9001 and ISO 14001 certified.

Mr Gittings concluded: “Rinnai employs innovative manufacturing and testing techniques to deliver unparalleled levels of safety, comfort and efficiency for the end user.”