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Mitsubishi Electric pleased with recall progress

Mitsubishi Electric UK has issued an update on its Ecodan recall programme and has confirmed its ability to swap out all affected units with new stock.
Production has also been increased sufficiently so that all sales orders for the entire product range can be fulfilled from the beginning of September.

'While we understand the problems a recall causes to both our customers and individual households we are pleased that our factories have been able to increase production to cover all affected units in just a few short weeks,' explained John Kellett, general manager of the Domestic Heating Systems Department.

'We have also been encouraged with the response from key customers and the majority of installers and are very appreciative of their understanding and support.'

The company is now one month on from announcing it was recalling almost 6,000 Ecodan units because of a manufacturing fault with one component.

'Although we are confident that this was a one-off, we can't be absolutely certain and have withdrawn all units that contain this same component because we are not prepared to take any risk, however slight, with safety,' added Kellett.

A dedicated webpage has been set up to help customers affected by the recall at www.mitsubishielectric.co.uk/response-team
17 August 2010

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