MITIE has launched a new service for retailers and property owners with multiple sites across the UK.
The service, called MobileTech, comprises a national network of vans and multi-skilled technicians. MobileTech is a new service model within National Mobile Services which was launched by MITIE earlier this year.

The company say that the benefit of the service for clients is that one technician can complete multiple tasks delivering up to 80 per cent of routine planned maintenance services on each visit, saving time and money for both the contractor and client.

The service is a new approach to multi-site maintenance in the FM industry and is aimed at retailers across the country. The model is currently being deployed with Lloydspharmacy under a five-year contract across its 1,677 stores.

The contract covers all of Lloydspharmacy's UK stores and is MITIE's largest MobileTech contract to date.

Kerry Sheenan, MD of MITIE's National Mobile Service, said: 'Each MobileTech technician is responsible for their own group of stores, which installs greater ownership and encourages stronger working relationships between the technician and the property manager. Our MobileTechs are continuously trained and can deliver many more services in one visit. However, the more complex jobs such as relamping, hvac and compliance, are still delivered by our specialist engineers, we believe that this is a smarter way of working.'

Commenting on the contract, Gary Kennedy, head of property and development for Lloydspharmacy, said: 'MITIE's approach to multi-site FM is a real step change for both us and the retail market. We are improving efficiencies throughout the contract, from less time spent dealing with multiple contractors and invoicing to fewer emergency calls out being logged with the MITIE help desk'