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M&S launches home energy services division

Marks & Spencer is launching a new Home Energy Services division offering UK householders energy efficient products.
M&S launches home energy services division
This week, M&S launches its Energy Home Insulation service which offers cavity wall and loft insulation at prices starting from £149 for wool insulation blankets fitted to a depth of 270mm. Later this year, the retail giant plans to broaden its home energy portfolio to offer customers home heating products including heat pumps and solar panel heating.

M&S is keen to provide an energy advice service, renewable energy installations and energy efficient heating solutions.

'We've launched a service that takes the hassle factor out of home insulation and applies M&S standards of quality, value and customer service. We will select the best installers, deliver the best lead times and customers will pay M&S, not the installer. It will also be a bespoke service and customers will deal with an M&S advisor that will manage the whole journey from enquiry through to installation', said Stephen Langford, head of M&S Energy.

M&S has linked up with the Cambourne-based company Enact Energy, which is providing the retailer with a team of advisors. These M&S advisors will act as the facilitator between the customer and the installer.

Customers can call 0800 0 106 106 to register interest and within seven working days their property is assessed for free. If a customer agrees to the work, an appointment is booked with an installer. M&S says the installation times vary, but generally are less than half-a-day and the cavity wall insulation is guaranteed for 25 years.

M&S Energy home insulation services and charges

Type of home: Cavity wall insulation Loft insulation

Flat: From £149 From £149

Terrace: From £219 From £199

Bungalow: From £239 From £239

Semi-detached: From £229 From £199

Detached: From £249 From £199

M&S Energy already has a partnership between M&S and Scottish and Southern Energy (SSE) that supplies electricity and gas to domestic customers and rewards them with M&S store vouchers. M&S Energy customers are being offered an incentive of up to £40 of M&S vouchers when they insulate their home with M&S.
15 February 2010

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