Heating World of Spares (HWOS) has become the first independent merchant to fully embed leading parts identification software, PartsArena (developed by Infomill Ltd) into its new ecommerce website.

Infomill Ltd has been supplying its innovative TradeCounter software to HWOS in County Durham for many years, helping the team to quickly identify the correct heating parts for its customers, resulting in fewer parts errors when engineers work to fix and service heating boilers.

The embedding of PartsArena into the HWOS ecommerce website goes quite a few steps further, putting this comprehensive parts identification software directly into the hands of HWOS customers, even when they are out on-site, accessing the information via a smartphone or tablet. Customers can now use PartsArena via a secure login to identify the correct parts to fix the fault, understand stock availability and order directly from HWOS via the ecommerce website. This process saves considerable time for engineers out in the field when sourcing parts.

The move should significantly reduce telephone time spent trying to identify the correct part for customers, freeing up time for HWOS to develop customer service in other ways.

Developed by Infomill Ltd, the PartsArena system includes parts information and exploded diagrams for 110 brands, over 15,000 appliances and more than 150,000 unique original parts. Available on all operating systems including iOS, Android and Windows, more than 20,000 engineers worldwide benefit from the efficiency of using PartsArena.