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Fresh approach from new HIES appointment

QA Scheme Support Services (QASSS), which operates the HIES membership scheme, has recently appointed Ciarán Harkin as its new managing director, bringing with him a determination to support renewables installers and make consumer protection work better for homeowners.

Ciarán Harkin, QASSS' new managing director.

Mr Harkin said: “HIES, and our other home improvement schemes under the QASSS group, provide protection for consumers. The key to raising standards of protection for homeowners is by being proactive and working with installers early on by offering customer-focused business support services.”

Mr Harkin’s focus in his new role is on listening to and working with installers to better understand their changing needs and supporting the delivery of high standards of customer service.

He continued: “We want to work alongside businesses and introduce integrated solutions to drive efficiencies, improve conversion and drive industry growth.

“Our mission is to provide consumers with the protection they expect, whilst supporting installers in giving the best service possible which in turn helps them increase their reputation and ultimately, their profitability.

“I approach consumer protection from a different angle. By working with good installers and providing the tools and support that help them to offer a more efficient and enhanced service, customer satisfaction levels increase, resulting in more referrals and more business.”

Mr Harkin has also introduced a new management team to support exciting expansion plans and spearhead future innovative initiatives.

He concluded: “We’re always developing new ways to work with home improvement businesses and find practical solutions for them. I’m proud to be working with such a dedicated team who are truly passionate about meeting the changing needs of installers and consumers alike.”

7 October 2019

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