Worcester’s installer-focused app won gold for ‘Best digital employee communication’ having established itself as an invaluable on-the-job tool for installers, and also picked up the gold award for ‘Best use of digital from the engineering and manufacturing sector’.
The judges were full of praise for the myWorcester app, describing it as “the perfect example of user-friendly, time-saving and innovative design, benefitting both installers and the business bottom line”.
The myWorcester app was launched in 2017 and is now being used on a daily basis by thousands of installers nationwide, all of whom rely on its seamless assistance with boiler guarantee registration, management of customer appointments, and access to invaluable technical literature. The result is instant access to up-to-date information and significantly less time spent on unnecessary admin.
Martyn Bridges, Worcester Bosch’s director of technical communication and product management, commented: “To win two highly-esteemed awards in the digital communications sphere further highlights just how committed we are to making the working lives of installers as straightforward as possible. Through our myWorcester app, we have done just that by giving installers access to countless useful tools and resources they can access using their smartphone.
“Not only will we be looking to further enhance the app over time, but we’re also exploring other ways we can use digital channels to enhance the way installers interact with our products and services in the future.”