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Dimplex Boilers hits out over misleading warranties

As more boiler manufacturers woo homeowners and installers with free extended warranties that cover parts and labour for up to five years, Glen Dimplex Boilers has hit out at the growing number of misleading warranties and warned installers to be aware of 'pie-crust 'promises.
Managing director Colin Gardner explained: 'Every year around 1.6 million people need to replace their gas boiler and a genuine extended warranty not only provides valuable peace of mind for homeowners, it enables installers to profit from a 'fit and forget' solution.

'Extended warranties are now common place in the boiler market and, with no risk and no worries for up to five full years, it's a great incentive to purchase a particular boiler. However, as with many pie-crust promises, the devil lies in the detail.

'Despite headlining with a five year offer, the sad reality is that the warranty is sometimes actually only made up of a three year guarantee on parts and just two years on labour. And, considering that the price of the boiler may have been over inflated in the first place, it's totally misleading and confusing.'

Mr Gardner warned that installers should to check the small print, he also urges the industry to take note, he added: 'Manufacturers need to be totally honest and offer exactly what it says on the tin. A genuine free five year guarantee on parts and labour... not only demonstrates commitment to the quality of components and manufacture, but it means that the manufacturer is prepared to forego any additional revenue that could be generated from after sales and spares, in a bid to create such reassurance.'

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20 May 2011


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