The specialist heating and plumbing merchant has signed a multi-year contract to supply British Gas with boilers and parts to support complete installations, annual services, repairs and maintenance for thousands of homes across the UK. Covering British Gas customers for boilers and central heating as well as plumbing, drainage and electrics too.

The new contract will see City Plumbing and British Gas work together to use digital innovations to streamline processes, enhance customer experience and deliver products to British Gas’s customers when they need them. 

Dave Evans, chief executive of Highbourne Group said: “I am delighted to announce the continuation of the long established relationship between City Plumbing / PTS and British Gas. Over the last 10 years, our business has evolved to deliver great customer service to British Gas customers, and I look forward to working with the British Gas team in the future as we develop digital solutions to enhance both their customer and their engineers experience”