Originally employed 30 years ago (1992) by founders of AMP (now Panasonic Heating & Cooling), is still going above and beyond for her customers.

Jose Alves, UK country manager for Panasonic Heating & Cooling commented: “Rachel is highly regarded and respected throughout the industry. Her passion and drive, coupled with her wealth of knowledge, experience and exceptional customer service is admirable – Rachel is a real asset to the team.”

Rachel started in the industry when she first left school at the age of 17, working for a small refrigeration contractor, Barnet Refrigeration, as an office junior, prior to starting at AMP in 1992 where she quickly developed into a successful sales executive for the company. Her passion for the industry grew and developed along with her customer base – some of whom are still customers today with Rachel being their first port of call to help with any issues.

She said: “I feel incredibly lucky, as I love my job and the work I do – it is my life, it makes me get up in the mornings. I am immensely proud of my achievements over the years. I enjoy working with my customers to solve any challenges and find solutions for their projects – I always try and respond quickly to any requests and think this has helped build a rapport and trust with customers.

Jose added: “It’s great to have a strong female presence in the management team with so much knowledge and experience. Rachel is a great inspiration to the younger members and helps nurture them with many going to Rachel for advice – she is always open to listening and a good sounding board for the team as well as her customers.”