Heating and Ventilating

Rok plc, the maintenance and building services group, has signed a contract with Inter Partner Assistance, a wholly owned subsidiary of AXA Assistance, one of the world's market leaders in assistance, to provide home emergency services to its UK customers.
Rok anticipates this contract leading to a significant increase in the volume of home emergency claims it handles with an expected contract value of £40million over three years

As a provider of claims management and property repair services to insurers, brokers and policyholders, Rok's 24-hour contact centre in Mansfield will handle the service delivery across the country. The contract will create 50 new jobs at Rok.

Inter Partner Assistance has been offering home and property assistance services in the UK since 1986 and is one of the largest property emergency assistance providers in the financial services market.

Commenting on the contract win, Rok's Chief Executive, Garvis Snook, said:
'This contract win is a significant success for Rok's Maintenance and Improvements division and for the group as a whole,' said Rok's chief executive, Garvis Snook.

'Rok and AXA Assistance have formed a long term strategic partnership to provide a best in class home emergency service'.

'We are very excited about our new partnership as it gives us the ability to manage the customer journey from the first notification of loss, supported by Rok's nationwide office network,' Bob Ewers chief executive, AXA Assistance UK added.

'The combined strengths of AXA Assistance and Rok, the directly employed technicians, common IT platform and culture of our two organisations make this a market leading proposition.'