BSRIA has published its operation and maintenance (O&M) benchmarking report as a guide for building operators to evaluate their performance against their peers.
The report includes real-life data on maintenance, energy, soft services and waste. The data was collated in consultation with members of BSRIA's O&M Benchmarking Network.

BSRIA asked members how they resourced their maintenance teams. More than half had management and operatives outsourced to either single or multiple contractors.

The total maintenance cost across the building types is £18.88 per sq m GIA, a decrease of £4.29 compared with last year.

The average total waste contract cost across all the building types is £1.85 per sq m GIA compared with £1.62 per sq m GIA last year. However, the recycling contract costs have nearly doubled across the building types.