Satellite tracking and a mobile PDA system has helped L&W Heating & Plumbing improve productivity and reduce fleet fuel consumption.
Working with Liverpool Housing Trust, L&W has implemented the fully integrated Masternaut vehicle tracking and service management system, which L&W director Stephen Lee says is paying for itself in fuel and efficiency savings.

Mr Lee said: 'The vehicle tracking, mobile software and PDAs all work hand in hand to make us a more efficient and agile organisation. We have gained a lot since installing the system, which has provided a fast return on investment. It gives us the edge, enabling us to provide a faster response to customers. What we save on fuel alone pays for the system. I believe that this system is suitable for any size of organisation that wants to streamline its operation.'

L&W is an ISO 14001 company and the system helps to support its environmental standards and reduce its carbon footprint.

'The PDAs and software have greatly reduced our paperwork and paper consumption, helping us to maintain our ISO 14001 status. Also, by managing speeding and idling with Masternaut's GreenerFleet environmental management tool we can limit our emissions and keep a tight rein on our operation. Because we work in built up areas and small communities, we have to maintain a socially responsible profile. The Masternaut system allows us to monitor and manage unacceptable driving patterns,' said Mr Lee.

With the mobile software, information is instantly accessible and managers are not waiting for reports from engineers as they update records onsite, with the data being sent at a touch of button. Information is accurate and legible as engineers simply complete electronic forms that capture critical information, including customer signatures on completion of each job.

Mr Lee continued: 'The PDAs act as multifunctional, multitasking devices giving us full visibility of each job. They free up time for the office and engineers as information is communicated in real time and without needing to make lots of phone calls. The system gives a clear picture from start finish and importantly allows us to tailor our services to meet specific client needs.'