Created as part of the ongoing investment in service and innovation in the UK, the new division provides Ideal Commercial Heating customers with unparalleled access to commissioning, warranty, servicing, and breakdown support through a dedicated nationwide team of highly skilled engineers. This means faster response times, greater efficiency, and an unrivalled standard of technical expertise across the full range of Ideal Commercial Heating products, including boilers and heat pumps.
Customers can now rely on next-day breakdown response under warranty, supported by a 90% first time fix rate on condensing commercial boilers, keeping downtime to an absolute minimum. Reporting has also been streamlined, with commissioning and service documentation delivered within three working days.
“Ideal Commercial Heating has always been known for delivering reliable, innovative heating solutions, alongside some of the best support in the industry” comments Darren Finley, Managing Director for Commercial Products. “Now, with the launch of the Commercial Service Division, we have set a new industry benchmark. Our industry-leading products are now backed by an industry-leading dedicated nationwide service delivered by highly experienced and skilled professionals.
“The launch of this division is a major step forward, enabling us to deliver a stronger, more consistent, best in class service experience for every customer. It's about ensuring we are the most responsive in the industry, making us the easiest to work with, and clearly setting us apart as leaders in the commercial marketplace. It shows commitment to doing things better for our customers every single day.”