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Improving the customer journey

Nortek Global HVAC has created Empress – an easy to use online and mobile responsive service to deliver spare parts for heating and cooling units.

The new platform enables customers to order spare parts for all Nortek branded products, past and present, including Reznor, AmbiRad, Airbloc, Benson and Nordair Niche brands. Empress lists all spares in product groups giving customers peace of mind that they are ordering the correct part.

Nortek believes its approach to heating, ventilation and cooling is based on what its customers need. 'Sometimes the answers are in the equipment itself but often the answers lie outside the box, literally.'

Nortek said: 'We never sit back on our achievements and are constantly striving to improve our product offering which was the thought process behind our latest project Empress. This allows us to anticipate our customers’ needs and deliver innovative solutions that exceed expectations and offer high value.


22 June 2020


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Whitepaper tackles legionella risk

Low occupancy rates in commercial buildings could be leading to a ticking time bomb of water quality issues according to Guardian Water Treatment.

To help building owners take the right steps to prevent these issues, in particular legionella, the company has launched a new whitepaper – Locked down but not forgotten.

In the whitepaper, Guardian draws on its own data from over 30,000 samples taken from commercial buildings, predominantly in London, over a six-month period starting from April 2020 (when the first lockdown began).


IAQ infographic

Mitsubishi Electric has released an infographic on the importance of indoor air quality....


Humidity Solutions' Desiccant Dehumidifier is Winner of Sustainable Product of the Year

The desiccant dehumidifier for use in Lithium-ion Battery Production has won Sustainable Product of the Year in the HVR Awards 2020.
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FETA Annual Lunch