Samsung Electronics Co has been chosen as the preferred partner of BigChange Apps to roll out its JobWatch mobile app for Impra Gas.
Impra Gas is winner of The Apprentice Joseph Valente’s plumbing company.
The service management platform has been installed exclusively on Samsung Galaxy Tab Actives and will be used by Valente’s new company, which he launched after winning the £250,000 investment from Lord Sugar.
JobWatch, an all-in-one system for planning, managing, scheduling and tracking mobile workforces, will allow Valente to manage his workforce out in the field using Samsung Galaxy Tab Actives and help improve overall customer service. Customers will be able to book jobs, which will be automatically scheduled to the correctly skilled engineer on a mobile app, who will have the health and safety, compliance and job instructions all at hand through their tablet.
In addition, customers will receive live updates confirming the estimated time of arrival for the engineers and receive electronic job cards including certificates related to the job performed. The new partnership will replace manual planning and paperwork and provides an efficient way to keep the office in sync with the mobile teams.
One reason why Samsung was chosen was because its Galaxy Tab Active has an IP67 rating with dust and waterproofing, meaning the tablet is equipped to resist the drops and knocks that occur for plumbers every day on the job.
Joseph Valente said: “We chose the JobWatch system because we have ambitious plans to grow this company as quickly as possible and needed an outlet that allows a system to manage our workforce efficiently and help us provide an excellent service to our customers. Bringing an established brand such as Samsung on board is really exciting and, having seen the great work BigChange and Samsung have done together in the past, I have no doubt that this technology partnership will help take Impra Gas to the next level..”
The project will initially roll out to a small base of engineers, before being extended further throughout 2016 as Impra Gas expands.