The scheme offers nationwide on-site support from Baxi’s network of experienced ASHP engineers, helping installers stay compliant, remove complexities and save time. Installers that take advantage of the scheme can save approximately eight hours of admin time for every ASHP installation.
When a customer is interested in an ASHP, installers can contact Baxi who will provide an estimation of the size of the heat pump needed to deliver comfort to the homeowner in readiness for the installer to build their quote. Once the homeowner is happy to progress further, Baxi’s engineers then carry out an in-person site survey leading to a comprehensive heat loss report. This includes everything from radiator sizes to pipework calculations, so that the installer can provide a final project proposal for the customer. Baxi will advise on the necessary kit and provide a complete parts list for installers to source from their preferred merchant. If accepted, Baxi administers the MCS paperwork on the installer’s behalf, freeing them up to move forward with the installation work itself.
As part of the service, Baxi checks the property’s eligibility for the Boiler Upgrade Scheme (BUS), taking care of the compliance and MCS paperwork needed to access the grant funding. The BUS provides grants of up to £7,500 towards qualifying air source and ground source heat pump installations in England and Wales. Baxi can also help facilitate access to ASHP funding available from Home Energy Scotland.
Scott Riley, Baxi‘s head of technical solutions – residential, said: “We know that many installers feel like admin is a real obstacle that takes them away from the job at hand and adds a layer of frustration to their daily work. We want to make installing ASHPs attractive and easy for engineers — to do this, we’re putting the power back in their hands and taking the stress out of delivery.
“The idea is simple; we’ll do the surveying and the design, take care of the paperwork and return to commission the job so the installer can focus on what matters most for their customers — comfort at home. Installers that choose Baxi to support their ASHP installs will receive expert guidance at every step.”
In short, Baxi’s MCS umbrella service consists of six simple steps:
One: The installer makes an initial enquiry via a webform or phone call
Two: A fast and free estimate enabling installers to offer homeowners an initial quote
Three: Baxi engineers carry out an on-site visit including a comprehensive heat loss survey, ensuring the installation meets compliance and offering peace of mind to the installer and the customer
Four: The installer is given a tailored system design, including recommendations for any emitter and pipework changes and full installation pack
Five: A commissioning engineer from Baxi inspects the completed installation to ensure compliance, remedy any issues, and help with the customer handover
Six: All MCS documentation is provided to the installer for lasting confidence in the installation