LIVE CHAT is a new feature on the redeveloped Aerco website that provides customers with immediate access to DESIGNSUPPORT, the Aerco technical support division.
The LIVE CHAT logo appears clearly on the Aerco HOME page and upon access the customer is given the option of sending a request off-line by email or entering a live dialogue with the DESIGNSUPPORT desk.
Help offered covers a range of topics from selecting and sourcing components for new projects to finding alternatives to old or redundant products for service and repair.
Barry Ward, senior business manager at Aerco, said: 'This is a service that will prove to be a real benefit to our growing customer base. The Aerco DESIGNSUPPORT desk is manned by specialists recruited and trained for their skill and knowledge in component selection and their expertise covers connectors, backshells, cable and wire, fuses, switches, lamps, LEDs, solenoids, sensors, circuit breakers, filters, fans, relays, joysticks, crystals and oscillators and associated products.
www.aerco.co.uk