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Vent-Axia's Knowledge Hub app

Vent-Axia’s new app provides comprehensive product information at the touch of a button. The innovative Knowledge Hub app should both improve customer service and reduce Vent-Axia’s environmental impact.

Vent-Axia's Knowledge Hub app.

Offering easy and quick access to: Vent-Axia’s product brochures; datasheets; technical manuals; building regulations; downloadable leaflets on condensation, mould, and indoor air quality; as well as ventilation guides; the Knowledge Hub will ensure useful information is located in one place.

This will mean vital guidance, such as product price or installation instructions, will be available at customers’ fingertips, even when they are offline.

Vent-Axia is leading the way in the ventilation sector with this new app while aligning with the electrical industry’s ambition to move to digital platforms. By providing customers with access to extensive product information via its Knowledge Hub, the company will reduce its environmental impact since it will result in less printed material being published.

Jenny Smith, head of marketing at Vent-Axia, explained: “We are very excited to provide our customers with access to Knowledge Hub, enabling them to obtain all the information they need on our products quickly and easily. Users will find the app straightforward and accessible, with a choice of how to view documents.

“Available wherever a customer is, whenever they need it, the Knowledge Hub means the correct information is always there at the touch of a button – with no need to carry around brochures, catalogues or instruction manuals.”

The Knowledge Hub offers users up-to-the minute product information and immediate updates each time users log on. So unlike printed material, such as brochures, the Knowledge Hub will not go out of date.

Once the app is downloaded to a smart phone or tablet, on either iOS or Android platforms, there is a menu where users can choose from three categories: brochure, datasheet or manual. Each subsequent time the user visits the app it alerts them if documents have been updated. Documents can then be shared immediately via air drop, email etc.

The app also provides functionality to bookmark documents so that they can be sorted to meet a user’s requirements.

With this search tool users searching for a particular product will find everything relating to it, with the information easily viewable in a choice of formats. Knowledge Hub also allows access to product information even when users are offline which is essential for installers who often have poor or non-existent internet access when on construction sites.

Knowledge Hub allows electricians or contractors to easily access information, such as installation instructions, with a simple swipe on a smart phone instead of trying to trawl websites online.

Electrical wholesalers can also easily access product information on Knowledge Hub. This allows them to simply and quickly support electricians by being able to swiftly supply them with a range of information, such as fitting and wiring instructions, and product brochures without having to take the time to search websites or open product boxes for the necessary details.

30 October 2019

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