Hamworthy Adds Value To Its Service With The Introduction Of A Site Survey
Hamworthy Heating is leading the field in providing added value to its customers with the introduction of a bespoke site survey - designed to help identify a client’s needs and ensure the recommendation of the most suited boilers, water heaters or renewable energy products.
By conducting a site survey, Hamworthy is taking a proactive approach to understand the demands faced by its clients today. A point which Heating and Ventilating Contractors Association (HVCA) president, Bob Shelley, emphasised at the organisation’s annual general meeting as key to contractors remaining “in business and in profit” during the tough economic period. “Our survey provides an interesting and valuable insight into attitude and behaviour towards costs,” said Keith Thompson, Hamworthy’s sales and marketing director. “More often the spotlight is on the plant acquisition cost, but we can demonstrate cost savings during our site survey, which will benefit the customer in the rolled-up project cost. For example, identifying factors which might otherwise have been missed or forgotten, will eliminate the necessity for re-work on site, which is both costly and time consuming, and often leads to delays in completion, something in itself which might incur financial penalties,” Keith added.Carried out by Hamworthy’s technical sales managers, the site survey includes checks to all aspects of a plant room, covering everything from access and existing plant efficiency, to advice on compliance of heating and hot water equipment with current legislation.Employing an holistic approach, Hamworthy’s site survey facilitates the delivery of the most comprehensive advice and recommendations, while all the time providing assurance to the customer that their needs are being addressed.Working with specifiers and consultants, contractors and building operators, Hamworthy is aware that each client has a vested interest in different aspects of a project. As a result, its site survey is tailored and carried out with the relevant customer in mind, and may include integration issues with other heating technologies. A contractor-based survey, for example, assumes some familiarity with the plant room and therefore outlines specific and specialist advice. Whereas a building operator or end-user survey focuses on elements which will make a difference, from how to reduce running costs to avoiding potential long-term problems. With a greater technical understanding, a bespoke specifier or consultant survey centres on primary circuit design to provide the best functionality and performance.In addition to recommending products relevant to a client’s needs, the site survey carried out by Hamworthy delivers further benefits including:
Time and money savingsHamworthy’s site survey, from the outset of a project, helps foresee any potential problems with access and installation; avoiding such complications saves both time and money.Cost and carbon savings At the Chartered Institution of Building Services Engineer’s (CIBSE’s) national conference, keynote speaker David Fisk, professor of engineering for sustainable development at Imperial College London, highlighted the importance of getting “into proper conversations with facilities managers about energy consumption in their buildings”. As a result, Hamworthy’s site survey helps identify the output and operating regimes of existing appliances, while highlighting the energy being used. Hamworthy’s technical sales managers are then able to speak with customers and compare the findings with new, more efficient plant options, demonstrating what savings could be made. Compliance with regulationsProviding added assurance to customers, Hamworthy’s site survey includes checks to give advice on the existing plant and compliance with current regulations. If necessary, areas of non-compliance are highlighted and advice is given on how regulations can be met.A site survey by Hamworthy should only need to be completed once. From the figures and information recorded, Hamworthy will provide details of findings and advise accordingly, supplying a comprehensive quote covering all aspects of a project, except installation charges. A copy of the survey is also supplied to the customer for reference.Saving time, money and avoiding delays on a project are crucial in today’s marketplace, where re-work to rectify problems can be costly. Therefore, it is important to plan a project thoroughly from the outset. Hamworthy’s site survey is designed to identify potential problems immediately, resulting in savings being made up front. To request a site survey by one of Hamworthy’s technical sales managers, talk to Hamworthy. Tel: 0845 450 2865, email sales@hamworthy-heating.com, or visit www.hamworthy-heating.com.
13 March 2012
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