Ideal Boilers’ customer service director, Chris Jessop, is encouraging installers to use the key messages communicated during Gas Safety Week when talking to their customers about boiler servicing, maintenance and ongoing, efficient and safe operation.
Ideal Boilers’ customer service director, Chris Jessop, is encouraging installers to use the key messages communicated during Gas Safety Week when talking to their customers about boiler servicing, maintenance and ongoing, efficient and safe operation.
Gas Safety Week takes place from 14-18 September and aims to boost awareness of the importance of gas safety and taking care of gas appliances. It is coordinated by Gas Safe Register.
Mr Jessop said: “Gas appliances that are incorrectly installed or not regularly serviced, can cause gas leaks, fires, explosions and carbon monoxide poisoning. Every year significant numbers of people across the UK are diagnosed with carbon monoxide poisoning. Carbon monoxide is invisible, tasteless, has no smell and exposure can be lethal.”
He continued: “There are a number of ways installers can help their customers and we are putting together a series of useful tools to help installers remind their customers how to stay safe, including downloadable pdfs.
“Customer safety is of utmost importance to us - from design, R&D, production and ongoing testing, through to our partnerships with suppliers, and finally our installers who play a crucial role in the safety of homeowners. Ensuring installers have access to relevant information is key to ensuring their customers understand the importance of maintaining gas safety.”