Know what you want? Try our 'Supplier Directory' 

‘Grey’ imports present a major risk for UK buyers

BITZER UK, the compressor specialist, has warned UK installers and end users about the risks of attempting to source BITZER products through unofficial 'grey' channels, due to the danger of counterfeit equipment and the lack of local technical support for genuine products.

As a safeguard against counterfeit products, BITZER marks all compressors and genuine spare parts with a QR code

Kevin Glass, managing director of BITZER UK, said: “Everyone is familiar with internet-shopping today, however trying to source equipment via so-called 'grey' import channels, in the hope of getting a good deal, can be fraught with risks.

“Products sourced in this way may not be the genuine article. And where equipment is authentic, the all-important technical and after-sales back-up simply isn’t there. In the event of an issue, people can find themselves with a major problem.'

BITZER UK and its official UK suppliers are unable to provide technical or warranty support for products supplied via unauthorised channels.

The volume of 'grey' imports has increased recently, partly due to the growth in online promotion. BITZER UK is aware of a number of examples where equipment supplied to UK companies via ‘grey’ channels has been non-compliant or failed, resulting in costly problems for the customer and the collapse of major projects.

In one case, a UK business purchased a large piece of equipment via a grey channel, for a significant price, only to discover upon delivery that it did not comply with a number of UK regulations. This left the customer with a major problem, with no way of cost-effectively converting it to ensure compliance in order to use it.

Kevin Glass added: 'What looks like a good deal at first sight may prove to be a very expensive mistake and cause a lot of heartache. In the event of a problem, the buyer is left holding the baby.

“Our advice is always – source through the local authorised supplier, such as BITZER UK or our official distributors. Customers can then be assured of comprehensive technical and warranty support in the event of a problem.”

As a safeguard against counterfeit products, BITZER marks all compressors and genuine spare parts with a QR code. Customers can verify authenticity using the BITZER SPOT app, available as a free download:

The company also recently announced the creation of a new authorised supplier network, known as the BITZER Authorised Network of Distributors (BAND), to help strengthen protection for customers.

BAND members receive regular training and updates on products and are qualified to advise customers on product selection and application, and provide after-sales and warranty support.

In the UK and Ireland, official BITZER BAND members are Dean and Wood, Thermofrost Cryo and RSL

19 January 2023


Already Registered?
Not Yet Registered?

Hot water cylinders are a hidden lifeline for energy storage, report finds

As energy security continues to be a cause for concern for the UK, an industry report has identified the potential role of hot water cylinders in balancing demand on the electrical grid....


Domus Ventilation: a single source supplier, for maximum efficiency

With its extensive range of market-leading ventilation systems, products and accessories designed to work in harmony, Domus Ventilation is in the enviable position of providing customers with a single source for all their residential ventilation ...



Heating & Ventilating Review is the number one magazine in the HVAR industry. Don’t miss out, subscribe today!
Subcribe to HVR