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Daikin UK opens new Altherma Heating Contact Centre

Ready for the winter season, Daikin UK has opened a new Altherma Heating Contact Centre.

It will be operating for extended hours, six days a week, to deliver comprehensive support for homeowners across the UK in response to the increasing demand for heat pump systems in the heating market.

The new centre will provide a dedicated service for homeowners throughout the high-demand winter season - when 70 percent of total annual calls are received – supporting the delivery of comprehensive maintenance contracts.

The centre aims to deliver first-class service standards by providing trained Daikin operators to handle both heating service calls and site visit requests from installers.   

To offer this crucial support, the Heating Contact Centre will be operating for longer hours from the 1 October for six months during the winter season. These new hours of operation will be 8am - 7pm on Monday to Friday, and 9am - 3pm on Saturdays.

Working alongside Daikin UK’s three regional service offices, which will continue to handle enquiries for all chiller, air conditioning and installer-led heating service requests, the centre will have access to the company’s 150 service partner engineers.

The Daikin technical helpdesk will also continue to provide remote technical support by phone to installers who need troubleshooting and technical assistance on site.

Iain Bevan, commercial director for Heating and Renewables at Daikin UK, has said: “The Heating Contact Centre has been created to deliver dedicated support for homeowners and a heating service in line with the expectation of Daikin UK as a premium brand.

“With a focus on delivering a superior service, the centre will continue to support the growth of individual installer businesses by expanding our maintenance contract offering.

“Furthermore, the expert Daikin UK back office team will support the call centre and continue to develop our comprehensive network of service partners by delivering dedicating training and superior sales and installer support.”

11 October 2017

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